We all receive complaints. How we handle these complaints is what separates good business from bad ones.
Its not easy to earn the Web Warning Verified status. One needs to earn it with superior customer service and satisfaction. Web Warning, through a few paid membership programs, has helped hundreds of businesses to take proper steps towards sustainable customer satisfaction and earn the status of Web Warning Verified™.
In order to earn the Verified™ status from Web Warning, to advertise you Web Warning Verified™ logo and to remain a member of this coveted program, the program members must do the following.
At the start of the program, allow a third-party verifier to conduct an on-site inspection, including taking photographs to prove that the company is actually a business house and conduct interviews with more than one employees to learn more about how the business operates in general.
Provide a written commitment to provide superior client satisfaction about their products and services.
Provide a written commitment of attending to each and every customer complaints registered on Web Warning, in the past, present and future, swiftly (within 2 weeks), satisfactorily and fairly with a slight bias towards customer’s desire, when and if possible and needed.
Allow Web Warning to contact past clients, who submitted complaints, via email, if the program involves past records or reports, with a subject line like “[Your Business Name] contacted Web Warning to make things right for their past clients..”.
Web Warning Verified™ membership status helps the customers to have increased confidence when dealing with the member business as they are assured of the commitment you have made on customer satisfaction.