Q: What does VIP mean?
A: VIP is Voluntary, Impartial, and Private.
Q: If I am the original writer of a report and I want to edit or remove it via VIP arbitration program. Can I do this?
A: No. As we have said multiple times on our website, the report created by an author remains on our website’s permanent records. It is the policy of Web Warning for over a decade now to not remove reports. You can know more about this policy by clicking HERE. The VIP arbitration program is for those businesses and/or individuals who have been mentioned in a report on Web Warning. Thus, the original author can not challenge his own statements in a report. However, the author is free to submit a free update on the report, mentioning that the issue has been resolved or that they were mistaken when they wrote the report. Anyone seeing the original report will also see this post.
Q: Which Reports or statements can be arbitrated?
A: As explained in the program rules, only facts can be arbitrated. To say this in another way, as opinions ( John Snow is a horrible person) can not be proven true or false, we can not allow arbitration of statements which are purely opinion. If an arbitrator feels that the disputed statement is an opinion and not a fact, he will withhold from issuing any decision on that matter. Please keep this in mind while you consider whether to challenge a report using VIP Arbitration program or not. However, the programs rules allow some leeway to the arbitrators, who, at their sole discretion, can review statements made in any report against our existing Terms of Services and redact those statements as they perceive, based upon all the circumstances and presented evidences, are violating our Terms of Service.
Q: If the Arbitrator favours me, will you remove the entire report?
A: NO. Even if the arbitrator rules in your favour and decides that one or more statements to be false, we will not remove the complete report. We will simply remove the false parts of the report, redact it. The whole page will not be removed nor will we move the page to another URL. All we will do is to update the title of the report accordingly. If you don't know what we mean, please search for ‘arbitrator’ on our website and you will see several reports which were submitted to VIP Arbitration program. This will give you a general idea about how a report looks after a successful arbitration process.
Q: How long does the arbitration process take to complete?
A: It depends on the author, whether he chooses to respond or not. If he doesn't respond, the whole process will finish within 30 days. However, if the author chooses to respond, the process will take at least 60 days or more.
Q: Are the Arbitrators neutral? What role Web Warning plays in the whole process?
A: Web Warning has signed contracts with two professional arbitrators to judge and decide on these cases for us. Our present panel !!br0ken!!
If you want more information about the background and qualifications of these arbitrators, please visit their websites. As for Web Warning, we are just the mediators and all we do is to transfer information between two parties and the arbitrator and has no role in the decision making process. All decisions are made by our arbitrators and those are dependent only on the evidences provided by both the parties.
Q: I want the author's real identity, will I get that via arbitration?
A: NO. The author is free to share his real name with you during the arbitration process but this is not compulsory on him. If you want the name of an anonymous author from us, you can get it without joining the arbitration program. To know more about how to get this information, please CLICK HERE or browse our pages on legal issues.
Q: What if the author’s e-mail address doesn't work and they can't be contacted for arbitration? Can I still move on with the arbitration?
A: Yes. According to the program rules, if the email id provided by the author to Web Warning doesn't work when we try to send him an email to invite him to participate in the arbitration process, we will assume that the author has waived off his rights to participate in the arbitration. However, this does not mean that the arbitrator will immediately issue a verdict in your favour. You still need to prove that the facts you are challenging are actually false.
Q: If I ask for arbitration and if the Arbitrator decides in my favour, will Web Warning stop the particular author from posting the same complaint on Web Warning again?
A: Yes. The VIP Arbitration program doesn't have a monitoring component benefit, as we have explained in the program guide. If you win the argument, we will not allow the same author to post similar allegations, to which statements have been found false by our arbitrators, against you again in the future.
Q: I feel that the author of the report is a competitor and not a customer. The report contains mostly opinions and not facts. I know that I can only arbitrate facts but what if the report is indeed written by a competitor? Can I dispute the real identity of the author?
A: Yes. If you believe that the author of the report is a customer, you can submit the report to our VIP Arbitration program even if you only want to dispute the real identity of the author, even if the report contains nothing but opinions. As stated in the program guide, you can challenge the “role of the author”, which means you challenge that the author is not your real customer, the arbitrator will decide on the issue. If the arbitrator finds that the report is not from a real customer, the title of the report will reflect that information.
Q: Why do you charge for the VIP Arbitration Program?
A: Firstly Web Warning is a free website and we charge our users nothing who want to post about their experiences and if you feel that you are wrongly victimised, we offer free alternatives. We will not charge you anything if you wan to post a rebuttal of the report including uploading supportive documents, images and more. Many people email us to tell that they have sufficient proof that a report is false. If the case is so, we always allow companies and individuals t submit a free rebuttal along with all the evidences they have. If the evidences are really overwhelming, then a FREE REBUTTAL is all you need to get your name cleaned. You can find a RESPOND button which you can use to submit your rebuttal under every Web Warning report. Everyone makes mistakes, how they handle the complaints on these mistakes separates the goods ones from the bad.
However, many people want more as they feel that the rebuttal option is insufficient. That is why we created the VIP Arbitration program, to give them another alternative. We understand that many of you want the arbitration program to be free or at least, lower the starting price of the program, $2000. however, given the amount of time and work needed in this process doesn't allow us that. Contrary to popular belief, each arbitration case takes a long time to administer and then the arbitrators are highly skilled people who don't work for free neither come for cheap. People who have the experience, expertise and training to arbitrate often charge as high as $500 per hour or more for their time and effort. Irrespective of the time spent on every case, our arbitrators have asked us for a flat fee for the services they render. Taking into consideration that lawsuits can cost more that $100,000 and can go on for years, we feel hat the cost of our VIP Arbitration program is nominal and fair.